For equipment rental and repair businesses
Every repair request becomes a ticket, a technician and a follow-up
Built and tested inside Marga Enterprises, our own copier and printer rental business in Taytay, Rizal. AIStaff answers your customers on Messenger, email, website chat and phone, then logs the job and keeps it moving until it’s closed.
15 minutes on Google Meet. No commitment.
How does AI customer service work for a service business?
When a customer reports a broken machine or asks for supplies, the AI collects the details your team needs, such as the branch, the unit and the problem. It creates the service ticket, lines up the technician or delivery in your system, confirms with the customer and reminds your staff until the ticket is closed.
The problem
The reply was there. The work never happened.
At Marga, a customer messaged our Facebook Page about a broken printer. My staff replied right away, nice and polite. Then the same customer messaged again: no ticket had been made, no technician was scheduled and nobody had followed up.
Service businesses don’t lose customers because nobody replied. They lose them because the request got lost between the chat, the notebook and the technician’s phone.
So we built AIStaff to finish the job, and we run it in our own business first, before we offer a feature to yours.
What it does
Made for tickets, technicians and supplies
Repair tickets with the right details
It asks for the branch, the unit or serial and what’s wrong, only what’s missing, in plain sentences.
Looks up the customer first
Connected to your records, it recognises the customer’s email or account and doesn’t ask for what you already know.
Technician and delivery requests
Lines up the service visit or toner delivery in your system and tells the customer it’s recorded.
Reads photos
Customers can send a picture of the machine or a sample print-out, the way they already do.
Follows up until closed
Reminds your head technician and staff, and updates the customer by Messenger, email or text.
Tells you when something is stuck
If a ticket can’t be created or a technician isn’t assigned, it alerts you right away with what to fix.
How it works
From a 15-minute call to customers answered 24/7
Book a demo
15 minutes on Google Meet. We show you a recording of the AI answering and booking real customer requests.
We set it up for you
We learn your business, load your answers and connect your channels. No setup fee.
It starts working
Your AI answers customers day and night and finishes the tasks. You see every conversation in one Inquiries page.
FAQ
Questions business owners ask us
Does it work with our existing service system?
Yes. AIStaff can connect to the system you already use to log tickets and schedule technicians. If you don’t have one, you get our dashboard with a built-in CRM. Basic integration is free for businesses with a customer fleet.
Will it promise customers a delivery or repair date?
No. It confirms the request is recorded and lined up, and leaves exact schedules to your team, so it never promises what your technicians can’t keep.
What kinds of businesses is this for?
Copier and printer rental, aircon and appliance service, generator and machine rental, IT support and other businesses that send technicians or supplies to customers.
Is this really used in a real business?
Yes. AIStaff runs customer service for Marga Enterprises, a copier and printer rental business in Taytay, Rizal, run by AIStaff’s founder Mike Pineda.
See a real repair request go from chat to ticket, in 15 minutes
Book a 15-minute demo on Google Meet. We’ll show you exactly how AIStaff would work for your business.